Discover how Service First Insurance has been prioritizing integrity, exceptional service, and a genuine commitment to putting customers first for nearly 25 years.
Service First Insurance: Prioritizing Customers for 25 Years
For nearly 25 years, Service First Insurance has been known for prioritizing integrity, exceptional service, and a genuine commitment to putting customers first. Led by Gail Knight, the founder and owner, this renowned Casper-based insurance agency has built a successful business by focusing on the needs of their clients.
( Credit to: Oilcity )
Gail Knight, with her extensive experience in the insurance industry, has cultivated a team of professionals who share her commitment to exceptional service and integrity. With a team that has grown from one person to seven, Service First Insurance operates like a well-oiled machine, ensuring that their clients’ best interests are always prioritized.
( Credit to: Oilcity )
One of the key factors contributing to Service First Insurance’s high client retention rate of 90% is their ability to actively pit insurance companies against each other. Gail’s expertise in insurance contracts and lingo allows her to negotiate the best rates and coverage for her clients. This approach ensures that clients receive the most competitive rates and coverage options available.
Gail Knight: A Trailblazer in the Insurance Industry
Gail Knight’s journey in the insurance industry began at a young age, accompanying her father on door-to-door sales visits in Dallas. However, she chose to do things differently by prioritizing honesty and a genuine desire to help and serve clients. Her belief that success in insurance doesn’t require dishonesty has been proven right throughout her career.
( Credit to: Oilcity )
Starting as a customer service representative for Prudential Insurance at just 18 years old, Gail quickly realized her ability to understand insurance contracts and explain them in simple terms to clients. She wanted to bridge the gap between complex insurance language and the everyday person, making insurance more accessible and understandable.
Despite facing skepticism as a young woman in a male-dominated industry, Gail’s unwavering faith in herself and dedication to honesty and transparency allowed her to earn the trust and respect of her clients. Today, she stands as a trailblazer, inspiring others with her success and commitment to doing business the right way.
Service First Insurance: Putting Clients’ Needs First
When Gail Knight founded Service First Insurance in 2000, her focus was on providing the best solutions for her clients, rather than simply selling policies for financial gain. This customer-centric approach has been the foundation of the agency’s success.
Service First Insurance actively seeks the best rates and coverage options for their clients by leveraging their knowledge of insurance contracts and industry lingo. If one company raises their rates, Gail will seek alternatives and negotiate with the initial company. This ensures that clients receive the most competitive rates and coverage options available.
The agency’s commitment to serving their clients above all else is reflected in their name, Service First Insurance. Gail and her team are firm believers in their faith and the principle of service, inspired by Christ’s example of serving others. Their unwavering commitment to integrity, honesty, and exceptional customer care has resulted in long-lasting relationships with their clients.
Continuing the Legacy of Exceptional Service
As Service First Insurance continues to grow and serve the Casper community, Gail Knight and her husband, Sam, remain focused on maintaining their core values. They strive to pass on their work ethic and commitment to service to their employees, ensuring that the agency’s legacy of exceptional customer care continues for years to come.
If you’re looking for an insurance agency that puts your needs first, look no further than Service First Insurance. With their experienced team and unwavering commitment to service, they are ready to provide you with the best insurance solutions tailored to your unique needs.
